Measuring website quality of the Indian railways

Authors

  • Rajesh Kumar Jain Institute of Management, Nirma University
  • Santosh Rangnekar IIT Roorkee

DOI:

https://doi.org/10.37335/ijek.v3i1.27

Keywords:

Website Quality, Indian Railways, Users Perception, Evaluation.

Abstract

Websites are being widely used for commercial purpose in both private and public sectors. Whether such widespread use and dependency on web enhances the satisfaction among its users or not is to be understood. The objective of the present study is to examine and analyze the quality of the website of the Indian Railways. The Indian Railways website quality was compared with a perceived ideal website. The attributes for assessing the website quality of a railways were developed on the basis of pertaining literature review, interview with some of the web site users and with personal observations. In the present study the mean value in case of the Indian Railways is 36.28 and in case of perceived ideal website the mean value is 45.06. The F-statistic value is 52.75. The result allows us to infer that the Indian Railways website quality is not on the mark compared to what the users expect in a perceived ideal website. The implication of the present study is that the Indian Railways should focus on the quality of its website for increased user satisfaction and for enhancing its image.

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Published

2015-06-30

How to Cite

Jain, R. K., & Rangnekar, S. . (2015). Measuring website quality of the Indian railways. International Journal of Entrepreneurial Knowledge, 3(1). https://doi.org/10.37335/ijek.v3i1.27

Issue

Vol. 3 No. 1 (2015): International Journal of Entrepreneurial Knowledge

Section

Research

License

International Journal of Entrepreneurial Knowledge (ISSN 2336-2960) is published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners:

  • University College of Business in Prague, Czech Republic
  • University of Entrepreneurship and Law, Prague, Czech Republic
  • School of Business and Administration of the Polytechnic Institute of Setúbal, Portugal
  • Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia
IJEK is an Open Access journal and does not charge readers or their institutions for access. 
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