Self Service Technologies: A Cause Of Unemployment

Authors

  • Cathy-Austin Otekhile Faculty of Management and Economics, Tomas Bata University in Zlin
  • Milan Zelený Graduate School of Business, Fordham University New York City, NY, USA

DOI:

https://doi.org/10.37335/ijek.v4i1.38

Keywords:

self-service technologies, innovation, employment

Abstract

The self-service technologies(SSTs) are fast changing the conventional way of transacting business by business organisations. The rapid innovation of self-service technologies and its adoption and usages in all facets of human systems is acclaimed to be fast rendering low skilled workers jobless. The major sectors of the economy in advanced economies have reached their peaks and can no longer provide new employment due to an increase in the productivity growth rate as a result of technology advances. These SSTs have in no small measure brought about an increase in productivity growth rate, cost reduction and anincrease in the speed of service delivery to customers. This paper examines if self-service technologies truly are the cause of persistent unemployment through a study of the long term metamorphosis of the major economic sectors in advanced economies. This study revealed that the SSTs presents both risks and opportunities.

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Published

2016-06-30

How to Cite

Otekhile, C.-A., & Zelený, M. . (2016). Self Service Technologies: A Cause Of Unemployment. International Journal of Entrepreneurial Knowledge, 4(1). https://doi.org/10.37335/ijek.v4i1.38

Issue

Vol. 4 No. 1 (2016): International Journal of Entrepreneurial Knowledge

Section

Research

License

International Journal of Entrepreneurial Knowledge (ISSN 2336-2960) is published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners:

  • University College of Business in Prague, Czech Republic
  • University of Entrepreneurship and Law, Prague, Czech Republic
  • School of Business and Administration of the Polytechnic Institute of Setúbal, Portugal
  • Faculty of Operation and Economics of Transport and Communications, University of Zilina, Slovakia
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